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Who we are

We're the leading independent provider of sexual and reproductive health services in the UK.

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Contact us

Find out how to connect with us

Connect with Marie Stopes UK

The best way to contact us is to call us. Our services are appointment only. To book an appointment call our 24 hour advice line, we're available 365 days a year.

 

England, Scotland and Wales: 0345 300 8090

Northern Ireland: 0333 234 2184

Ireland: 1 800 200 374

International: +44 (0) 1454 457 542

 

There are also a number of other ways you can get in touch with our team including online forms, social media and email. Find out more about contacting our team below.

Your comments and compliments

How to give us your feedback

Your opinion and suggestions are extremely important to us. We will make sure your comments are directed to the appropriate team, and reviewed as part of our commitment to continually improving our services. We monitor and audit all responses, and produce an annual report. All feedback will be anonymous. 

There are a number of ways to give us your feedback: 

  • Client questionnaire 
  • Call us
  • Email us 
  • NHS Choices 

 

Client questionnaire

This will be given to you before leaving our centre or clinic.

Call us

Please call us and let us know your feedback. 

  • England, Scotland and Wales: 0345 300 8090
  • Northern Ireland: 0333 234 2184
  • Ireland: 1 800 200 374
  • International: +44 345 300 2352

Email us

Please email services@mariestopes.org.uk to let us know your feedback.

NHS Choices

You can leave a review of our services on NHS Choices: www.nhs.uk

Marie Stopes UK support office

We welcome those who'd like to find out more about Marie Stopes UK to get in touch with our support office.

For general information, enquiries and tenders you can contact our office by phone, post or social media. We will do our best to respond to all enquiries as soon as possible.

If you're looking for more information about working with us, we suggest visiting the careers section of the website.

Phone

020 7636 6200

Address

Marie Stopes UK
1 Conway Street
Fitzroy Square
London
W1T 6LP

Social media

Facebook: /MarieStopesUK

Twitter: @MarieStopesUK

Making a complaint

How to make a complaint

If you would like to make a complaint about any aspect of the service or care you have received, there are a number of ways to do so:

  • Client questionnaire 
  • Call us 
  • Write to us
  • Contact your local CCG or NHS England 

Client questionnaire

This will be given to you before leaving our centre or clinic.

Call us

Please call us and let us know that you wish to make a complaint.  

  • England, Scotland and Wales: 0345 300 8090
  • Northern Ireland: 0333 234 2184
  • Ireland: 1 800 200 374
  • International: +44 345 300 2352

Your call will be transferred to the treatment centre within working hours to speak with the Manager or a Supervisor. A record will be made of your complaint and the Manager or Supervisor will investigate with the team members concerned.  

Depending on the nature of the complaint you may be asked to put this in writing, for ease of investigation. If your complaint cannot be resolved at the time of the initial telephone call you will be contacted either by telephone, or in writing, once the investigation has been completed. 

Write to us

Your complaint will be handled by the Head of Customer and Quality Services, who will begin an investigation with the relevant centre or clinic Manager. A written response will be sent to you. We aim to respond within 20 working days. 

Please address your letter to:  

Head of Quality and Customer Services  

Marie Stopes UK 

1 Conway Street 

Fitzroy Square 

London, W1T 6LP 

 

Alternatively, you can send an email to: quality.customerservice@mariestopes.org.uk 

If you are not satisfied with the response you receive, you can appeal within 20 working days of the final written response sent to you. All case notes will be reviewed and we will send you a response.   

Contact your local CCG or NHS England

This will form part of an NHS complaint process. You can get details for your local clinical commissioning group from your local authority or you can find them online at: www.nhs.uk.

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