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Teresa, One Call Nurse Advisor

23 January 2018

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    Teresa is a nurse advisor at One Call, our specialised call centre in Bristol

    She has worked for Marie Stopes UK for many years now, but she hadn't always planned to pursue a career in nursing.

    "I just fell into nursing really!" says Teresa, "I wanted to be an air hostess when I was young, so I studied languages at school and then I went to college, but I still wasn’t sure about what to do next. My Mum is in care work and I used to help her care for an elderly neighbour. I loved helping her, and ever since I’ve been passionate about nursing and proud of what I do."

    On the telephone all you have is tone of voice and the words you are using. Gut instinct and empathy is important.
    Teresa
    One Call nurse advisor

    Why Marie Stopes UK

    Teresa says it was her experiences while studying that first inspired her to pursue a career supporting women's reproductive health:

    "During my first year placement as a student nurse I was on a gynaecology ward working on termination of pregnancy, miscarriage, and gynaecological procedures. It was this experience that triggered my passion; it was a big learning experience for me.

    "The work had a high level of intensity and the women I met were going through such a vulnerable time. When I moved into my second year of studies this experience from my first year stayed with me. So, when I saw a job vacancy at Marie Stopes UK I knew that I wanted to apply.

    "I started working at Marie Stopes One Call as a healthcare assistant while I was still a student nurse. I liked the focus on sexual and reproductive health. A woman’s ability to have children by choice not chance, that was something that I felt passionate about before and have continued to be ever since.

    "When I qualified as a registered nurse (and after I came back from maternity leave) I was promoted to the nurse advisor role.

    "When a GP refers a woman to Marie Stopes UK services it goes through to One Call. The initial consultations with the woman wanting support and appointment information are done over phone. I support the advisors. When a client’s call goes to the Clinical Referral Team, as registered nurses we have our part to play. I collect notes from GPs, follow up with clients, and perform welfare checks and medical checks. I give advice on pre and post-abortion care, and guidance on sexual health and contraception.

    "It’s important to have empathy for clients and to have an understanding of what they are going through. On the telephone all you have is tone of voice and the words you are using. Gut instinct is important as you are speaking to women and men on the phone. As a nurse you use other skills you build up over time and judge what you think is happening."

    "A woman’s ability to have children by choice not chance, that was something that I felt passionate about before and have continued to be ever since."
    "I get so much job satisfaction when a woman initially calls us up worried or distressed, but then by the end of the call she says ‘thank you so much’. She needed a reassuring voice and an empathetic ear - some women have no one to speak to."

    Career highlights

    "Ladies are not always aware that they can go through Marie Stopes for abortion services, or that they can access us via NHS funding. I like the way we work in partnership with the NHS, and I'm so proud of the services we offer."

    "I get so much job satisfaction when a woman initially calls us up worried or distressed, but then by the end of the call she says ‘thank you so much’. She needed a reassuring voice and an empathetic ear - some women have no one to speak to.

    "Being promoted from a healthcare assistant to a nurse advisor role was a big highlight. I was offered the role once I qualified as a registered nurse because of the way I had been working as an assistant. I was heavily pregnant, but after I came back from maternity leave they said that the role was still available for me.

    "It’s also a highlight for me when I receive flowers and chocolates from clients as a thank you. A lot of younger women in particular find medical abortion quite intense, but they can call One Call whenever they need reassurance. If they are experiencing worrying symptoms we can assess them over the phone and sometimes refer them onto their GPs or hospital. Irish women also call for support and advice, and sometimes just need reassurance that what they are experiencing is a normal part of the abortion process."

    Join our team

    We’re always looking for committed people who support our mission and want to join our team. You can find out more information about our current vacancies, and how to apply, in the careers section.

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