UK Choose your country 

Who we are

We're the leading independent provider of sexual and reproductive health services in the UK.

Read more


We're committed to offering the best services for our clients and our NHS commissioners

Marie Stopes UK is a registered charity and we are committed to offering the best services for our clients and our NHS commissioners.

Our governance and assurance structures are designed to ensure we consistently provide a safe, effective, caring, and personalised service for everyone who comes to us.

They help give us, our clients, and our commissioners confidence that we adhere to the highest standards of quality and best practice, relevant regulations, and the law.

Clinical safety

Safety is always our greatest priority.

We regularly inspect and audit our services, conduct training and drills, and update our policies and guidelines in keeping with the latest evidence. We also learn from incidents in real time through our robust reporting and review systems, including a weekly complaints, incidents, and client feedback monitoring group.

Clinical safety is further overseen by our Clinical Effectiveness Group, which receives regular reports from various working subgroups on the prevention and management of deterioration, and on infection prevention and control.

Through these various measures, we assure ourselves, our clients, and our commissioners that our practice is of the highest quality, and that we put the safety and wellbeing of our clients above all else.

Safeguarding children and vulnerable adults

We recognise that unwanted pregnancy is often accompanied by other difficult circumstances, and so we have a robust process of identifying and supporting clients through various safeguarding concerns.

Each of our staff is trained to the appropriate level of safeguarding knowledge and practice established by the Intercollegiate Guidelines.

Safeguarding cases and the quality of their management are reviewed by local, regional, and national safeguarding leads. And our safeguarding practice is continually monitored through audit, staff surveys, and a robust Safeguarding Dashboard, all overseen by our expert Safeguarding Group, which reports into the Quality Sub-Committee.


Quality assurance and improvement

We are proud to be a learning organisation, which continually seeks to improve our services, and to assure ourselves of their quality and compliance with relevant regulations and laws.

Quality is monitored through regular inspections and audits, client feedback, quality and performance dashboards, and clinical quality scorecards. Information about our quality and the improvement actions constantly being undertaken in response flows directly from ‘ward to Board’, so that we have confidence in our service at every level.

Assurance is first sought at clinic level through Local Integrated Governance Meetings, then at regional level through Regional Integrated Governance Meetings, corporately through the Quality Sub-Committee and the Executive Management Team, and finally at board level through the Integrated Governance/Assurance Committee and the UK Divisional Board. The UK Divisional Board is a subset of the Marie Stopes International Board, and has ultimate responsibility for the organisation. Quality improvement is also overseen by the various expert groups that report into our Quality Sub-Committee, including the Clinical Effectiveness Group, Safeguarding Group, Medicines Management Group, and Information Governance Steering Group.

These groups ensure that our service is safe and effective, that we protect clients and their information, and that we adhere to best practice, regulatory frameworks, and the law. Our expert groups, our leadership, and our dedicated staff more broadly all consist of highly skilled, experienced, and committed professionals. You can view our full governance and assurance structure below.


Each of our clinical team members undergoes a rigorous six-month induction and training programme, to ensure that they’re confident and competent in all aspects of our care.

Their practice is regularly supervised by clinical leads, who assess team members against competency frameworks and compliance monitoring tools. We also have a bespoke training matrix, which monitors compliance with all required statutory and mandatory training.

And finally, our teams undergo regular training, updates, and drills during monthly team meetings.

Share this